Sales Support Admin

Company Profile

Marathon Motors Inc is a dedicated pre-owned vehicle dealership in Saint James, NY, that has been serving the greater community since 2012 with high-quality used cars for sale at competitive prices. Our top goal is to help local motorists find the right vehicle at the right price and be delighted in their used car purchase.
We've built a loyal following of car buyers thanks to customer referrals and we look forward to the opportunity to serve you soon. We invite you to experience our superior customer service, low prices and stellar selection of late-model vehicles for sale near Brentwood, NY.
Before you stop into our indoor showroom in Saint James, NY, to speak with our sales and finance team about your ideal used car, shop our extensive vehicle inventory online now.

Job Description

We are seeking an Experienced Automotive BDC Sales Representative to become an integral part of our team! You will gauge sales opportunities and provide extensive customer service to all clients. BDC department is responsible for all incoming sales calls, internet leads, and appointment confirmations. Provide a professional and efficient first point of contact for customers, ensuring they receive a first-class service while optimizing sales opportunities. Please be prepared to provide details on your previous production as a BDC Representative! Main Duties
Educate and sell company products and services to new and existing customer clients.
Reach agreed upon sales targets by deadline, close and follow up on sales transactions.
Process all incoming orders received via telephone, email, live chat or web, responding quickly and efficiently and up-selling wherever possible.
Maintaining communication with customers on several internet applications, sites and active on several portals throughout the day. Network and build relationships with new and existing client base.
Greeting customers that walk into the dealership, assigning a salesperson if they are not scheduled to meet with one.
Cold call telemarketing re-introduction calls for past inquiries for customers interested in purchasing a used car.
Calendar maintenance for the Sales Ops Team, scheduling sales appointments and rescheduling late walk in customers.
Provide administrative support to the Sales Operations Team and a liaison between Sales Ops & Dealer Ops Team.
Ensuring all processes are implemented effectively and standards of performance attained.
Handling Commercial presence of the dealership on different social media platforms and responding to positive and negative reviews. Investigate and resolve customer issues and complaints.
Report and communicate to customer service representatives when issues on our service sites occur or changes are to be made.
Enter all instant purchase orders on the system, ensuring customer information, payment info, prices and discounts are accurate, issuing order confirmations to customers.
Maintain an accurate database of customer information including contact details, product preferences and any special terms in Dealer Center & CarNow site.
First point of contact with delivery suppliers, vendor representatives and mailpersons.
Any other duties that may be required from time to time for the smooth running of the business.

Requirements

Bilingual English and Spanish fluent – speak, read and write for this position.
Strong negotiation skills and ability to build a rapport with clients.
Administrative and computer literacy skills with over 4 years of experience required.
Sales and telemarketing experience preferred with a minimum of two years having worked in the environment.
Automotive experience preferred but willing to train for the right candidate.
Customer Service driven and ability to problem solve situations.
Highly organized with eagerness to improve.
Experience with multi internet portals and social media applications is a plus.
Work with all levels of employees, respectful and professional demeanor with drama free behavior.
Strong multitasking skills with willingness to take initiative.

Base Comp. $25,000.00
Total Comp. $35,000.00

More helpful info: www.dadomatch.com/job