Technical Sales Rep

Company Profile

Dragline Services Specialties is focused on Cat mining product distribution and support business, providing optimal support to the mining industry across the United States. With headquarters in Casper, Wyoming, full service facilities in Tyler, Texas, and Gillett, Wyoming, DSS is a premiere dealership providing world class product support. Dragline Service Specialties operates on the core values: Safety, Integrity, Excellence, Commitment, and Teamwork. These core values unite us as a company, and remind us to do our best for you, and our customers can count on us being there for them.

You’re looking to get the most value out of every part of your operation from the machines you run to the people who operate them. And if you want a true business partner, we stand together. We get to know you and your mine, so we can help you make smart decisions about buying, operating, maintaining, repairing, rebuilding and replacing equipment.

Job Description

The Technical Sales Representative is responsible for selling Parts and Service related to Draglines, Shovels and Drills. Will meet established department goals as well as support the strategic direction of the organization and the division. This position is an outside technical sales person for assigned accounts.
• Demonstrate leadership, integrity, teamwork, quality and urgency in the performance of one’s functions and responsibilities to ensure the goals of customer satisfaction, market dominance and profitability are achieved.
• Conduct regular calls on a weekly, monthly and quarterly basis. 24/7 emergency calls from customers will be responded to.
• Participate in Quoting Parts and Service then own the quote. Presentation and follow-up are the TSR’s responsibility.
• Overnight travel during the week will be required.
• Will monitor and direct customer parts & service delivery, cost reduction programs, lead-time improvements and quality improvement projects that will enhance customer value and business unit results.
• Facilitate component management with parts personnel of the service exchange program for customers.
• Focus on expanding aftermarket product offerings, i.e., Wire Rope, G.E.T., etc.
• Counsel machine owners on the lowest possible operating costs for Caterpillar and/or non-OEM draglines, shovels and drills.
• Inspect machines and provide evaluation with others.
• Work with CAT mining support on component or parts warranty and goodwill.
• Adhere to established standards, policies and practices relating to quality, cost reduction, safety, ergonomics, etc. in performing assigned duties.
• Provide technical oversight for various field and shop projects by supplying necessary technical information including drawings, technical specification, service advisories, etc.
• Responsible for aftermarket parts, component forecasting and PLEO (Plan for Every Outage).
• Assist Mine Maintenance Planning departments for shovels, draglines and drills.
• Support Continuous Process Improvement (CPI), making sure new ideas are generated, worked and implemented, and any roadblocks are eliminated.
• Initiate and conduct process improvement dialogues with Supervisors, Team Leads and Team Members.
• Company forms for quotes, rental contract, invoicing, call reporting, expense accounting and the like.
• Product literature and reference material.
• Personal computer.
• Company files.
• Company facilities, customer offices and job sites. Physical activities include normal office work, driving, climbing on machines, capability to see, hear and feel machine condition indications.
• Able to work long days.
• Travel required.
• TSR needs to be able to lift 50 pounds and carry heavy items.
• Use of all necessary personal protective equipment.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time with or without notice at the sole discretion of the Employer. Wyoming Machinery Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


• High school diploma or equivalent.
• College degree or equivalent work experience.
• Minimum of five (5) years’ experience in a mining equipment company.
• Business math proficiency. Strong analytical, problem solving and negotiation skills.
• Valid driver’s license in good standing allowing TSR to operate company vehicles.
• Good human relations skills to develop a cooperative work relationship with others inside and outside the department.
• Thorough knowledge of the technical and electrical components of mining equipment.
• Excellent oral and written communication.
• Ability to utilize the materials available to sell products.
• Public speaking skills.
• Advanced computer (PC) skills.
• Utilize basic selling skills (communication style, questioning, listening, feature/benefit relationship, call planning, territory management, objections, use of visuals, negotiating and closing) to effectively win the available business.
• Able to organize one's time, resources and accounts.
• Self-motivated.

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