Key Account Representative

Company Profile

This is a sales position responsible for promoting the company’s products and services and building relationships with new and existing high influence Local Contract Customer accounts. The primary focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. This role is a hybrid position requiring the skillsets of both a Marketing Associate and Account Executive. It is aimed at handling accounts that should be managed inside but are higher touch than business traditionally managed by an Account Executive.

Job Description


- Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory

- Research customer business needs and develops a mix of products and services to meet these needs

- Evaluate market trends and recommend products to customers based on business needs and goals

- Offer value-added services to Customers as needed to help support growth and customer loyalty

- Be informed of market conditions, product innovations, competitor products, prices, and sales

- Share information and knowledge with customers as part of a value-added service

- Answer customer’s questions about products, prices, availability, and product uses

- Provide product information and practical training to customer personnel

- Manage deliveries to the routing schedule published by the transportation department

- Troubleshoot any problems that occur during the order process (i.e.: out of stocks, special order, low inventory)

- Participate in ongoing training sessions

- Participate in company functions, customer visits, and customer events

- Attends and participates in general sales and district meetings

- Review and analyze daily and weekly reports such as special order requests, customer bid files, and sales/gross profit margin data

- Actively utilizes Sysco proprietary CRM tool for planning and forecasting for sales growth and maintaining updated customer files and profiles

- Utilize Sysco business tools such as menu analysis and online sale tracking and communications

- Perform administrative duties, such as maintaining sales records, processing credits and pick up request, prepare sales quotes and menu suggestions and filing reports

- Understand Customer contracts and track compliance mutually

- Track expiring contracts and participate in the building of a new Master Distribution Agreement

- Communicate effectively with other Sysco Operating Companies & Specialty Companies servicing

- Customers to maximize Customer experience (i.e. new location openings, order guide changes, limited time offers, etc.)

- Other duties as may be assigned


Minimum Requirements:

- High school diploma or GED required

- 1 to 5 years of business to business sales experience or food service management experience

Preferred Requirements:

- Bachelor’s degree in a related field

- 5+ years foodservice sales and/or restaurant management

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