Enterprise Customer Success Manager – Security Software

Company Profile

Our client provides the ability for large and small organizations to keep data and applications secure and compliant with. They have developed an automated platform that provides a single pane of glass view of visibility across multiple certificate issues with the ability to audit and automate renewals for zero down time. They are in a growth mode and looking for highly motivated individuals to join their Customer Success organization as they scale their US based sales team.

Job Description

• The Enterprise Customer Success Manager will be partnering with NetOps, SecOps, and DevOps decision makers to support onboarding, training and engagement.
• The Enterprise Customer Success Manager will work closely with sales for upsell and renewal potential, product, engineering and marketing for customer support and must be able to have technical conversations when needed
• The Enterprise Customer Success Manager will run Quarterly Business Reviews (QBRs), monitor Net Promotor Score (NPS), and be the internal champion to ensure client success and satisfaction

Requirements

• 4+ years of experience in client success or account management with a strong focus on onboarding and handling client escalation
• Previous experience overseeing a book of Enterprise accounts valued at $3-5m
• Preference for Security Software backgrounds but must be selling a technical software solution, calling into the IT stack (NetOps, SecOps, and DevOps)


Location: This is a remote opportunity but candidates must be located in the Eastern or Central time zone as they will be working closely with the international teams as needed; travel 1x/quarter for QBRs


Job #3932

Base Comp. $150,000.00
Total Comp. $190,000.00

More helpful info: www.dadomatch.com/job