Director, Customer Success – Application Software

Company Profile

Our Client is transforming the world with their technology! They offer an application development software which allows anything on a screen or a dashboard to be created or designed without having to re-write code. They stand alone from a platform perspective, are an international leader in the space, and are in heavy growth mode as an organization. They are building out their first Customer Success team and looking for strong leader to help build this team in the US and abroad.

Job Description

• The Director of Customer Success will be responsible for managing a team of Customer Success Reps and Managers in both EMEA, Americas and eventually APAC.
• The Director of Customer Success will oversee the team and set initiatives and KPIs around onboarding, adoption, expansion and retention for key accounts
• The Director of Customer Success must be able to work cross functionally with other key stakeholders in the organization, such as product, sales and marketing.


• 10+ Years of experience within a licensed-based software organization, in Account Management, Customer Success, Renewals or similar role.
• 5+ Years of experience managing managers and supporting global teams
• Experience working with developers and engineers preferred
• Bachelor’s Degree Required

Location: Candidates will be in a hybrid model with work from home flexibility, with the ability to get to a Boston, MA based office as needed; Travel to key accounts as needed

Job #3985

Base Comp. $180,000.00
Total Comp. $225,000.00

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