Educator

Company Profile

Renovia was formed to better diagnose, treat, and potentially improve the lives of millions of women through a platform of innovative sensor technologies combined with a digital health platform. This allows precise, cost-effective visualization and treatment of weakened pelvic floor muscles in real time, while collecting actionable compliance and progress data on women’s pelvic health. Restoring pelvic health by strengthening pelvic floor muscles through clinically benefiting solutions is paramount to treating the underlying causes of pelvic floor disorders.

We are combining the development of innovative FDA cleared medical devices with state-of-the-art patient based app technology and data management systems to empower patients to take back control of their pelvic floor muscles. Our medical devices and mobile app (software designed to run on Smartphones and other mobile devices) utilizes patented technology, micro-sensors, and Bluetooth communications designed to provide enhanced value-based care, track progress and reinforce compliance/adherence.

Job Description

•Making outbound calls to qualified leads who have expressed interest in Renovia’s product line.
•Handling inbound calls from potential customers who have learned about Renovia’s products from their physician, their physical therapist or from marketing campaigns.
•Answering inquiries about Renovia products and their correct use, as well as about competitive products.
•Communicate with women about intimate health care issues and anatomical functions in a mature and professional manner, with patience, empathy and maturity.
•Meet or exceed monthly, quarterly and yearly sales and customer service goals.
•Deliver superior customer service on all inbound and outbound calls, emails and/or chat sessions.
•Document each customer profile and interaction accurately and thoroughly in the PRM systems according to Leva Women Center procedures.
•Review recorded calls with manager to identify best practices and areas of opportunity, and work with manager to implement changes as a result of feedback.
•Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact sales.
•Provide frequent feedback and suggestions to support an environment of continuous process improvement.
•Perform a broad range of sales, customer support and administrative tasks, and other duties as assigned.
•Ensure customer data, including personal, credit card and health information, is protected as explained in Renovia’s Regulatory and Compliance policies.
•Ensure quality standards are met per company Quality Policy.

Requirements

•Education and Experience, preferably in the digital health, medical device, pharmaceutical or healthcare field.
•Knowledge of and experience supporting patients in women’s health is preferred.
•Experience working in a high-volume contact center environment is preferred.
•Experience with Salesforce or other CRM system is preferred.
•Selling Skills and Objection Handling: Demonstrates ability to build rapport quickly, listen carefully, isolate and overcome objections, and effectively influence and motivate others to take action.
•Sales training and certification is preferred.
•Communication Skills: Delivers oral and written communications that make an impact and persuade their intended audiences. Effectively handles interactions at all levels and appropriately responds to sensitive situations.
•Results Orientation: Focuses on the solution and drives for positive resolution and results consistently. Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes.
•Accountability: Demonstrates ownership and resolve for producing high quality work and exceptional service. Ensure agreements and commitments throughout the process are fulfilled in a timely manner.
•Effective Self-Management and Action Orientation: Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals. Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations. Effectively handles multiple challenges or tasks through prioritization and multi-tasking. Appropriately escalates issues requiring additional support to manager.
•Customer Service: Provides customers, both internally and externally, with a high level of service related to all inquiries, orders and shipments. Handles inbound calls, performs outbound calls, and correspondence as needed to ensure customer satisfaction. Responds to all customer contact promptly, efficiently and accurately. Advocates for customers internally. Demonstrates ability to successfully resolve customer issues including order discrepancies, complaints, billing and shipping issues.

Base Comp. $50,000.00
Total Comp. $70,000.00

More helpful info: www.dadomatch.com/job