Conference Service Manager

Company Profile

Job Description

The ideal candidate will:
• Manage customer relationships from initial turnover from Sales through post event phase to return to sales.
• Plan, up sell and detail programs with clients including; verification and modification of space requirements, times, equipment, menus, themes, decorations, etc.
• Conduct Planning Meetings and Site Inspections
• Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
• Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
• Liaise between sales person and customer throughout event.
• Implement guarantee and cut-off policies.
• Meet with the heads of other departments in the hotel to coordinate any planned events.
• Set up meeting rooms and handle sleeping room configurations.
• Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
• Develop and maintain client relationship and repeat business.
• Provide a service culture that generates positive event satisfaction, sustained revenue achievement, excellent internal communications and team participation.
• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
• Be visible on the floor and assist staff as needed during functions.
• Work with F&B department and keep them informed of F&B issues as they arise
• Use feedback evaluations to improve service and quality.
• Other duties as assigned by management


o Have at least 3-5 years’ experience planning large groups/conferences in a mid to large-sized hotel with over 20,000 square feet of meeting space .
o Be incredibly friendly, customer-centric, and team oriented.
o Provides a professional image at all times through the appearance and dress
o Knowledge of Delphi, Microsoft Word & Excel
o Basic understanding of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, accounting, bars, and engineering
o The understanding of 3rd party meeting planners and direct clients.
o Attention to detail and organization.
o Deliver best service, quality and value to customers and or guests.
o Ability to prioritize based on client requirements.
o Must have a valid driver’s license
o Long hours and weekends sometimes required.
o Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

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